Shipping / Return / Exchange Policy

SHIPPING

Orders will process and ship within 2-5 business days, unless otherwise specified on the product page (preorder, etc). All products ship USPS First Class with tracking provided, except for prints or orders over 1lb which ship UPS Ground. 

 

LOCAL PICKUP
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Orders will be processed and packed within 2-5 business days, unless otherwise specified on the product page (preorder, etc). Items not picked up 30 days after they are ready will be automatically cancelled and refunded unless otherwise communicated.
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RETURNS

Any item may be returned within 30 days of the original purchase date, as long as it is undamaged. If any damage has occurred (ie. hole in shirt, bent edges of poster), please report the damage as soon as you receive your item to ensure a smooth return process. Shipping labels will be provided free of charge.

 EXCHANGES

We want you to be happy with your purchase! We offer one free exchange for any unused shirt or poster within 30 days of the original purchase date. Please allow up to 3-5 business days for your exchange to be processed once your package arrives at our warehouse. Shipping labels will be provided free of charge.

INTERNATIONAL ORDERS

We can ship to Canada and the UK at this time via USPS First Class International. Due to the nature of international shipping, all sales are final and we cannot process any exchanges. If your order is damaged upon arrival, please let us know immediately and we will send a replacement.
Unfortunately we are unable to process any returns, refunds, or exchanges more than 30 days after the original purchase date.

For any return or exchange inquiries, please contact orders@friendlyarctic.com